Safety Precautions
Please inform us of any relevant medical conditions, including pregnancy, when booking. Some treatments may not be appropriate depending on your individual circumstances.
01
CLIENT CARE
Safety and Consultation
Please share relevant information with our team so we can consider treatment suitability and prepare appropriately.
Client Consultation
Clients may receive a consultation during their first appointment or before selected treatments. Information shared during consultation is treated confidentially.
Please contact the salon before booking when you are uncertain whether a treatment is suitable for you.
02
YOUR APPOINTMENT
Bookings and Treatment Timing
Our booking and punctuality guidelines help appointments run smoothly for every client.
Booking Deposits
We may request a 50% deposit for appointments lasting longer than 90 minutes, particularly during busy periods.
Punctuality
Please arrive on time so we can provide your full scheduled treatment and avoid inconvenience to other clients.
Treatment Times
Treatment times are approximate. The exact procedure and appointment length may vary according to the selected treatment and individual requirements.
03
CHANGES TO YOUR BOOKING
Cancellations and Missed Appointments
Please provide as much notice as possible when you need to change or cancel your appointment.
48 Hours’ Notice Required
A minimum of 48 hours’ notice is required when cancelling or rescheduling an appointment.
Revival Skin & Beauty reserves the right to charge the full treatment cost when the required notice is not given.
Missed Appointments
When a client does not attend and no cancellation has been made, payment for the full missed treatment may be required.
A deposit may also be required before future appointments can be confirmed.
Need to cancel or reschedule?
Call 07576 708382
Contact the salon as soon as possible so the team can review your appointment.
04
PURCHASES AND PAYMENTS
Payments, Courses and Refunds
Please review the following terms before purchasing a treatment course, product or salon service.
Payment Methods
We accept cash and major credit and debit cards.
Treatment Courses
Payments made for treatment courses are non-refundable. Remaining balances may be transferred to other treatments where agreed by the salon.
Product Returns
An unopened product returned within seven days of purchase may receive a refund or exchange, subject to the salon’s current return conditions.
Products or treatments may be exchanged for an option of equivalent value when agreed by the salon.
05
GIFTING REVIVAL
Gift Voucher Policy
Gift vouchers provide a flexible way to share the Revival Skin & Beauty experience.
Gift Vouchers
Gift vouchers may be purchased for a selected amount and used towards eligible salon treatments.
Validity:
Six months from the date of purchase
Cash redemption:
Gift vouchers cannot be redeemed for cash
Products:
Gift vouchers cannot be redeemed against products
06
LOCATION AND TRAVEL
Off-Site Treatments and Parking
Additional conditions may apply when services are provided outside the Revival Skin & Beauty salon.
Treatments on Location
A £10 call-out charge per therapist applies when clients are treated outside Revival Skin & Beauty.
This service is available for selected wedding packages or exceptional circumstances agreed by the salon.
Parking
Off-street parking is available for salon visitors.
07
CLIENT FEEDBACK
Complaints and Concerns
Please raise concerns promptly so our team has an opportunity to understand and review the situation.
CLIENT COMPLAINTS
Please Contact Us Promptly
Complaints should be reported immediately after the treatment or within 24 hours.
Concerns reported after this period may be considered beyond the salon’s responsibility under the currently published policy.
08
DURING YOUR VISIT
Salon Courtesy and Etiquette
These simple guidelines help us maintain a calm and comfortable salon environment.
Mobile Phone Courtesy
Please switch your mobile phone to silent while you are in the salon.
No Smoking
Revival Skin & Beauty operates a strict no-smoking policy.